Why can’t I talk to the airlines when I call my local airport?

Airports and airlines have a landlord and tenant relationship. Airports are local governmental facilities and each airline leases space from the airports to operate their business. Since airports and airlines are separate companies; airports are not connected to the airlines’ phone or computer systems. Therefore, the airports are unable to connect calls to the airlines' desk or access the airlines’ computer systems to provide information such as reservations, lost bags, etc. Most airlines operate central locations that provide customer service by phone and internet website for reservations, lost bags, etc. You must call the 800 numbers or go online to reach the airlines. It is the airlines’ decision as to whether they have local phone service available to the public. Airport staff are required to respect the airlines’ operating procedures and are not allowed to publish or release unlisted phone numbers.